This Privacy Policy explains how Tetrabro Surgical collects, uses and protects your personal information when you use this website, send us an enquiry, request a quote or subscribe to our newsletter.
01Who We Are
Tetrabro Surgical is a manufacturer and exporter of surgical instruments, located near Small Industrial Estate, Sialkot, Pakistan. For any privacy question, contact us at info@tetrabrosurgical.com or on WhatsApp at +92 316 7299101.
02Information We Collect
We only collect the information you give us and the basic technical information needed to run the website:
- Enquiry and quote forms: your name, company or hospital, country, email address, WhatsApp or phone number, the specialty and the instruments and quantities you ask about.
- Quote requests and orders: your name, billing and shipping address, email address, phone number, order notes and the instruments you request.
- Customer accounts: your name, email address, password and saved addresses, if you create an account.
- Newsletter: your email address, if you subscribe.
- Messages: anything you send us by email or WhatsApp, such as instrument lists, photos, logos or specifications.
- Technical information: your IP address, browser type and pages visited, recorded in standard server logs, plus the cookies described below.
03How We Use Your Information
- To reply to your enquiries and prepare quotes, samples and invoices.
- To process, manufacture and deliver your orders, including OEM and private label orders.
- To manage your customer account and order history.
- To send our newsletter about new instruments and offers, only if you subscribe. You can unsubscribe at any time.
- To keep the website secure and working properly.
- To meet our legal, accounting and tax obligations.
We do not sell or rent your personal information to anyone.
04Cookies
This website uses essential cookies that it needs to work:
- Cart and session cookies keep the instruments in your cart while you browse.
- Login cookies keep you signed in to your customer account.
We do not use advertising cookies. You can block or delete cookies in your browser settings, but the cart and account features will not work without them.
05Sharing Your Information
We share your information only when it is needed to serve you:
- Website hosting: our hosting provider stores the website and its data.
- Shipping: courier and freight companies receive your name, address and phone number to deliver your order.
- Payments: if you pay online, the payment provider processes your payment details. We do not store card details.
- WhatsApp: if you contact us on WhatsApp, your messages are also handled under WhatsApp’s own privacy policy.
- Fonts: the website loads fonts from Google Fonts, so your browser connects to Google’s servers.
- Legal requirements: when we are required to by law.
06International Transfers
We are based in Pakistan and serve customers around the world. Your information may be processed in Pakistan and in the countries where our service providers operate. We take reasonable steps to keep it protected wherever it is processed.
07How Long We Keep Your Information
- Enquiries and quotes: as long as needed to respond and for our business records.
- Orders and invoices: as long as required for accounting and legal purposes.
- Accounts: until you ask us to delete your account.
- Newsletter: until you unsubscribe.
08Your Rights
You can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong or out of date;
- delete your information, unless we must keep it for legal reasons;
- stop sending you the newsletter.
To make a request, email info@tetrabrosurgical.com. We will reply as soon as we can.
09Security
The website uses an encrypted (HTTPS) connection, and we take reasonable steps to protect your information from loss, misuse and unauthorised access. No method of sending data over the internet is completely secure, so we cannot guarantee absolute security.
10Children
This website is intended for healthcare professionals, distributors and businesses. It is not directed at children, and we do not knowingly collect information from children.
11Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.
12Contact Us
Tetrabro Surgical
Near Small Industrial Estate, Sialkot, Pakistan
Email: info@tetrabrosurgical.com
WhatsApp: +92 316 7299101